At ESHAKEHAND ECOMMERCE INC., we strive to provide the best service experience for our valued customers. We understand that sometimes plans change and you may need to cancel or reschedule a service. Please take a moment to read our cancellation policy below:

Cancellation by the Customer

• You can cancel or reschedule your service booking up to 24 hours before the scheduled appointment without incurring any cancellation fees.
• For cancellations made within 24 hours of the scheduled appointment, a cancellation fee of 50% of the service cost may apply.
• In cases where the service professional has already been dispatched or is en route to the service location, a cancellation fee of 100% of the service cost may apply.

Cancellation by ESHAKEHAND ECOMMERCE INC.

• In rare cases where circumstances beyond our control prevent us from fulfilling a service, we reserve the right to cancel or reschedule the appointment. We will make every effort to inform you as soon as possible and provide an alternative solution.
• In such cases, we will not charge any cancellation fees, and if a payment has already been made, it will be refunded promptly.

Refunds

• If you are eligible for a refund due to a cancellation, we will process it within 5-7 business days after the cancellation request is approved.
• The refund will be issued through the original payment method used during the booking process.
• In case of double payment, you need to mail both payments screenshots on our registered mail ID and then after confirmation we will schedule for refund which will be reflected within 5-7 business days in your bank account

Rescheduling

We understand that unforeseen circumstances can arise, and you may need to reschedule your service appointment. Please contact our customer support team at ESHAKEHANDSCOMMERCEPLTD@GMAIL.COM or call +91 98115 56618 to request a rescheduling. We will do our best to accommodate your new preferred date and time.

Please Note

• The cancellation policy may vary depending on the type of service you have booked. Please refer to the specific service page or contact our customer support team for more information.
• We recommend reviewing our Terms of Service and Privacy Policy for additional information regarding cancellations and other important aspects of our services.

If you have any questions or need further clarification regarding our cancellation policy, please don't hesitate to reach out to our customer support team. We are here to assist you.

Thank you for choosing ESHAKEHAND ECOMMERCE INC. We appreciate your understanding and cooperation.